Admin Training
10-14 business days
Biometric Uploads
*Minimum 14 business days, depending on the extent of the request
Challenges
Standard - 4 weeks prior to the REGISTRATION OPEN date.
*Custom - 5 weeks prior to the REGISTRATION OPEN date OR 8-weeks after approval of addendum
Content Changes
7-14 business days depending on the extent of the request
Custom Trackers
5-7 business days depending on the extent of the request
Eligibility files/user updates
Add/remove users from the portal
1-2 business days
Eligibility file upload
2-3 business days, outside of scheduled maintenance
Form Creation
Standard HRA/Health Assessment/Physician Form/Customer Specific Form
14 business days
*Custom Form
2-4 months depending on the requirements
Wellness Score Adjustments
7-10 business days depending on the extent of the request