Depending on your group, users may have access to create their own account on the Welcome page by clicking the 'Not Registered' link. If this option...

  Go to Control Panel - Users - Manage Users   Type the username into the search field    Press Enter or click Search   Locate the specific user and ...

If a user has forgotten their password or is unable to login you can reset their password by following these steps:   Go to Control Panel - Users - Manage...

If a user enters the incorrect password more than 3 times the system could lock their account and prevent them from logging in.  In order for them to be abl...

Depending on your program, participants may be tracking steps or activities.  In the event that users may not have access to a computer or need help, you ca...

Depending on your program, participants may be tracking steps or activities.  In the event that users may not have access to a computer or need help, you ca...

In the event that you need to make a correction to your activities or steps, you can modify these from your account.   To do so, you may delete an entry an...

Depending on your program, participants may be tracking different types of goals.  Keep in mind that not all wellness portals include this feature and they ...